Keep your bag looking its best with a simple spot clean using a damp cloth. For a deeper refresh, hand wash it separately in cold water and let it air dry in the shade.

To preserve its quality, avoid bleach, dry cleaning, or ironing. Treat it with care - no dragging or exposing it to sharp objects. Style and durability go hand in hand!

Our team works fast to get your order out the door, which means we’re usually unable to make changes once it's placed. If you need to cancel or edit your order, please reach out immediately with your order number - we’ll do our best, but we can’t guarantee any changes can be made.

During busy periods, we’re unable to make any adjustments once your order has been confirmed.

Please double-check your shipping details before checkout, as we’re not responsible for address errors or delays once your order has left our facility.

We’re here to help with questions, feedback, or product recommendations - just drop us a note via our contact form.

Our customer care team is available Monday to Friday, 9am–5pm AEST (excluding public holidays). We’ll get back to you within 2 business days.

Tip: To keep things moving smoothly, please avoid sending multiple emails on the same thread - it bumps your message to the back of the queue.

hello@cecollective.com.au

Our CE crew are working very hard to bring international shipping to you very soon.
Stay tuned!

We accept a range of secure payment methods, including Shop Pay, PayPal, and all major credit cards. Choose the option that suits you best at checkout.

Our CE head office and crew are based in Sydney, Australia

To become a stockist, simply visit the Wholesale tab at the bottom of our website and fill out the Wholesale contact form.
Our team will review your details and get in touch with you shortly.

We’re always excited to connect with like-minded creatives, brands, and professionals! Whether you’re in the trade, an influencer, or have a unique collaboration idea, we’d love to hear from you. Get in touch with us at hello@cecollective.com.au - let’s create something special together.

Got a Gift Card? Adding it to your account takes just a minute.
1. Log in to your CE account.
2. Head to the ‘Store Credit’ section.
3. Enter your 16 digit Gift Card code in the space provided.
4. The value will be added to your account — ready to use on your next sun-soaked purchase.

Yes, CE Gift Cards will expire 24 months (2 years) from the date of purchase.

No stress — we’ve got you. Sometimes Gift Cards take a few minutes to arrive (and can
sneak into junk folders). If it’s still missing, reach out to us at hello@coveessentials.com.au and we’ll make sure it finds its way to you.

Our E-Gift Cards are available to purchase via CE website at the following link: CE Collective gift cards

Our E-Gift Cards are available to purchase via the CE website at the following link: CE Collective gift cards