Refund policy

CE Collective – Refund Policy

This Refund Policy explains how CE Collective (“we,” “our,” or “us”) manages refunds, exchanges, and returns in line with Australian Consumer Law (ACL).

1. Our Quality Promise

At CE Collective, we take pride in working with trusted manufacturers to deliver high-quality, durable products made to last.
On the rare occasion a fault is missed, rest assured you’re protected under Australian Consumer Law.

If something isn’t quite right with your item, please contact us at hello@cecollective.com.au with a photo and your order details so we can take a closer look.
Once we’ve confirmed a fault, we’ll happily repair, replace, or refund your item. Every claim is reviewed with care to ensure we find the best possible solution.

2. Change of Mind Returns

If you’ve had a change of heart, we’re happy to accept returns within 10 days of receiving your order, provided the item is:

- Unused and in its original packaging

- In saleable condition

- Accompanied by proof of purchase

Refunds will be processed back to your original payment method — Credit card, PayPal, or Afterpay.

Please note:

- Return shipping costs for change-of-mind returns are the responsibility of the customer unless the item is faulty or not as described.

- Change-of-mind returns are offered in addition to your rights under Australian Consumer Law and are subject to the above conditions.

3. Our Commitment to You

For matters not covered above, or where Australian Consumer Law does not apply, returns and refunds will be handled at our discretion to ensure a fair and reasonable outcome.
Your satisfaction is our priority, and we’re here to make sure your experience with CE Collective is nothing short of exceptional.

4. Australian Consumer Law Guarantee

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to:

- A replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

- A repair or replacement if the goods fail to be of acceptable quality and the issue does not amount to a major failure.

Nothing in this policy limits or affects your rights under the Australian Consumer Law.